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Shipping & Returns

SHIPPING: (The following links will redirect you to our FAQ page)

I want my order to ship using my own carrier account, how do I do this?

I did not receive a valid shipping option (only prompt to use my own carrier)?

Do you ship outside the United States?

Shipping costs seem a little high, why is this and how can I save on shipping charges?



Because we custom cut our extrusions to length per order, please be sure your measurements for custom cuts are accurate. If you receive something other than what you ordered, contact us at 1.800.901.2395 or and we will arrange an immediate replacement or refund of all charges. However, if you are requesting an RMA on heatsinks that have been received as ordered; these will be subject to a 30% restocking fee and return shipping will be at the customers expense. Any handling or cut fees are non-refundable.  If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.   Or you may contact us to initiate a return.  

NOTE: INSPECTION AND RETURNS – Buyer shall inspect product within fourteen (14) business days of delivery. Prior to returning any product to Seller, Buyer shall obtain a return material authorization (RMA) from Seller along with Seller’s specific instructions. Seller will not accept any product returned without a proper RMA number issued by Seller.