Shipping & Returns
SHIPPING: (The following links will redirect you to our FAQ page)
I want my order to ship using my own carrier account, how do I do this?
I did not receive a valid shipping option (only prompt to use my own carrier)?
Do you ship outside the United States?
Shipping costs seem a little high, why is this and how can I save on shipping charges?
What do I do if my heatsink is damaged or lost during shipment?
Because we custom cut our extrusions to length per order, please be sure your measurements for custom cuts are accurate. If you receive something other than what you ordered, contact us at 1.800.901.2395 or firstname.lastname@example.org and we will arrange an immediate replacement or refund of all charges. However, if you are requesting an RMA on heatsinks that have been received as ordered; these will be subject to a 30% restocking fee and return shipping will be at the customers expense. Any handling or cut fees are non-refundable. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Or you may contact us to initiate a return.
NOTE: INSPECTION AND RETURNS – Buyer shall inspect product within fourteen (14) business days of delivery. Prior to returning any product to Seller, Buyer shall obtain a return material authorization (RMA) from Seller along with Seller’s specific instructions. Seller will not accept any product returned without a proper RMA number issued by Seller.
DAMAGED or LOST IN TRANSIT PRODUCT:
HeatsinkUSA’ s packaging department uses extreme care to ensure the integrity of the heatsink by wrapping our product tightly and securely to protect them. Although it is not common, damage can occur in all methods of shipping.
We ask that you report the receipt of a damaged product within 48 hours of delivery and do not discard the damaged item or its packaging. Once you notify us that your product is damaged, HeatsinkUSA will request a photo of the damage material including packaging. HeatsinkUSA will then file a claim with the shipper. Failure to report damages in this time frame could result in a claim being denied by the carrier. If this occurs, HeatsinkUSA cannot accept responsibility for the damages.
The claim processes vary, depending on shipping carrier, and typically take an average of 14-20 business days. Please do not discard the damaged product or the packaging. Typically, the shipper will be dispatched to pick the item up for inspection and processing. We'll need your help by making it available for pickup on the scheduled date and time.
HeatsinkUSA is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of damaged goods. The standard return policy will apply.
HeatsinkUSA is not responsible for reimbursement of material, labor costs and/or project delays that may occur due to loss of any packages while in transit.
Furthermore, we are not responsible for reimbursement of material, labor costs and/or project delays that may occur due to theft of any packages after the product has been delivered.
Please contact Customer Service if you have any questions.